AI Chatbot & Virtual Assistant
Intelligent Conversations. Grounded in Your Actual Data.
What we do
Generic chatbots frustrate users with scripted flows that dead-end on anything outside the script. AI-powered virtual assistants understand intent, handle variation, and give useful answers by connecting to your real knowledge sources and systems. We build enterprise-grade chatbots on Azure that work with Dutch and English speakers.
Ideal for
HR, IT, and customer service teams handling high volumes of repetitive questions that are documented but require staff time to answer
Common applications
HR Self-Service Chatbot
Answer leave, payroll, benefits, and policy questions from your HR documentation — reducing HR inbox volume by 60%+.
IT Helpdesk Assistant
Handle common IT requests — password resets, VPN issues, software access — with automated resolution and ticket escalation.
Customer Service Bot
Answer product, order, and account questions from customers 24/7 — with seamless handover to a human agent for complex issues.
Internal Procurement Assistant
Guide employees through procurement policies, supplier catalogues, and purchase request submission conversationally.
Citizen Service Assistant
Help citizens find the right government service, complete forms, and understand eligibility — available in Dutch on any channel.
Microsoft Teams Integration
Deploy the chatbot directly in Microsoft Teams so employees access it without leaving the tools they already use.
How we work
Conversation Design
Define the top 20 intents, knowledge sources, and escalation triggers. Design conversation flows and fallback handling.
Build & Integrate
Build the bot on Azure Bot Service with Azure OpenAI for NLU and RAG-based knowledge retrieval. Integrate with Teams or web.
Testing & Quality
Test with real users in a UAT environment. Tune intent recognition and measure deflection rate.
Deploy & Monitor
Deploy to production with conversation analytics dashboard and a scheduled review process for intent gaps.
What you receive
- Azure Bot Service deployment with Azure OpenAI integration
- Knowledge base ingestion pipeline
- Teams and/or web channel deployment
- Conversation analytics dashboard
- Escalation workflow to human agents
- Source code ownership and documentation
Ready to get started?
Let's discuss your requirements. No commitment, no sales pitch — just a focused conversation about your situation.
Book a free discovery call