NLP & Text Analytics
Turn Unstructured Text into Structured Business Intelligence
What we do
Your organisation generates enormous volumes of unstructured text — emails, customer feedback, contracts, support tickets, and regulatory filings. NLP and text analytics transforms this dark data into structured, queryable insights that drive operational improvements and competitive intelligence.
Ideal for
Customer-facing, legal, compliance, and HR teams buried in unstructured text they cannot analyse at scale with manual processes
Common applications
Customer Sentiment Analysis
Classify customer feedback, reviews, and support tickets by sentiment and topic — generating real-time product and service insights.
Contract Intelligence
Extract key clauses, parties, dates, obligations, and risk flags from contracts automatically — reducing review time by 80%.
Multilingual Text Classification
Classify Dutch and English documents into business categories — routing, prioritisation, or compliance tagging.
Automated Regulatory Monitoring
Monitor regulatory feeds (AFM, DNB, EU Official Journal) and classify relevant changes to your compliance obligations.
Employee Feedback Analysis
Analyse employee survey free text at scale — surfacing themes, sentiment trends, and urgent signals without manual reading.
PII Detection & Redaction
Automatically detect and redact personal data in documents and communications for GDPR compliance at scale.
How we work
Text Corpus Assessment
Evaluate your text data volumes, languages, quality, and labelling availability to design the right NLP approach.
Model Development
Build the NLP pipeline: preprocessing, model selection (Azure AI Language, fine-tuned transformer, or custom), and evaluation.
Output Integration
Connect NLP outputs to your downstream systems: dashboards, CRM flags, workflow triggers, or a structured database.
Monitoring & Maintenance
Monitor accuracy drift, set up human review for edge cases, and plan the model refresh cadence.
What you receive
- NLP pipeline deployed on Azure
- Evaluated model with accuracy and F1 score by class
- Integration with downstream reporting or operational systems
- Human review workflow for low-confidence predictions
- GDPR documentation for text data processing
- Source code ownership
Ready to get started?
Let's discuss your requirements. No commitment, no sales pitch — just a focused conversation about your situation.
Book a free discovery call